FAQ

rbaje FAQ — Deposits, VIP and More

Questions you may have — how to deposit with bKash, how to get VIP cashback, why KYC verification is needed, how to play on mobile, or what happens at a live casino table — all the answers are laid out on this page. Whether you are new to rbaje or a returning member, this FAQ is here to help. Browse the sections below to find out more.

Table of Contents

VIP and Cashback

rbaje's VIP programme is structured across three levels — Bronze, Silver, and Gold. Each level comes with weekly cashback calculated based on your net loss.

Moving up VIP levels at rbaje requires regular play and consistent betting activity. The more active you are, the faster you can go from Bronze to Silver and from Silver to Gold. While specific turnover figures are not published, consistent betting and regular deposits are the key factors for level progression. Players who reach Gold enjoy the highest benefits.

Each week, your total winnings are subtracted from your total losses — what remains is your net loss. You receive cashback on that net loss based on your VIP level. For example: if a Silver member has a net loss of ৳20,000 in a week — ৳20,000 × 0.5% = ৳100 cashback. Cashback rates are up to 0.3% at Bronze, 0.5% at Silver, and 0.8% at Gold.

rbaje Gold VIP members receive up to 0.8% weekly cashback. On top of that, they get priority customer support, early access to special promotions, and personalised attention. rbaje regularly adds new benefits at each level to improve the overall experience.

Weekly cashback is generally added to your rbaje account at a set time after each week ends. Cashback is credited directly to your balance, so there is no need to claim it separately. Your account must be active and verified to receive cashback.

Yes, new members at rbaje receive a 100% welcome bonus (up to ৳8,000, wagering 15x) as soon as they join. In addition, the weekly reload festival, slots adventure bonus, cricket winning streak, birthday reward, and refer-a-friend bonus are all open to every member — VIP or not.

Identity Verification (KYC)

Verifying your identity is an important step at rbaje to keep your account secure and ensure reliable payments. You can find more details on the Terms and Conditions page.

rbaje may request KYC verification at the time of withdrawal, for large transactions, or if suspicious activity is detected on an account. Completing verification before your first withdrawal avoids delays later. The verification process is also used to confirm that users are 21 or older.

For KYC verification at rbaje, the Bangladesh National Identity Card (NID) is the most widely accepted document. A valid passport or driving licence may also be used. Whichever document is submitted must be clear, unexpired, and legible. Blurry or damaged documents are not accepted.

Yes, this is very important. The name on your rbaje account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up. Use your correct name at the time of registration and avoid changing it later.

rbaje uses SSL encryption to keep all your personal information and documents secure. Documents submitted during the KYC process are used solely for account verification and are not shared with third parties. For more details, visit the Privacy Policy page.

If verification is rejected, rbaje will generally inform you of the reason. Most rejections happen because the image is unclear, the name does not match, or the document has expired. Resubmit correct and clear documents. If the issue is not resolved, contact the support team via live chat or email.

Using rbaje on Mobile

Playing on mobile is now easier than ever. The rbaje App is available on both Android and iOS and must be obtained through official channels.

Yes, rbaje is available for both Android (APK) and iOS. These must be obtained through official channels. Installing the app gives you a faster and more convenient experience outside the browser. Android users can find more information on the rbaje APK page.

If the connection is lost during a live game or slot, rbaje generally saves the result of that round. When you log back in, you will see your last recorded state. It is a good idea to ensure a stable connection during high-stakes play — you can use mobile data or Wi-Fi.

Yes, the rbaje website is fully mobile-friendly. It can be used directly from Chrome or Safari. You can add the site to your phone's home screen — using the browser's "Add to Home Screen" option gives you an app-like experience without a separate installation.

rbaje runs smoothly on any smartphone running Android 8.0 or above, or iOS 13 or above. For live casino or high-graphics games, a phone with at least 3 GB of RAM gives better performance. Slot games generally run fine on older or lower-memory phones.

How to Deposit

Log in to your rbaje account, go to the deposit section, and select bKash. Send the amount to the designated bKash number and submit the transaction ID. The minimum deposit is ৳200. Your balance is usually updated within a few minutes. If you have a problem, let support know via live chat.

The deposit methods currently accepted at rbaje are: bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount is ৳200 for each method. Cryptocurrency and other methods are not currently supported.

rbaje itself does not charge any fee for deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply its own charges according to its own rules — these are their fees, not charges set by rbaje. Bank transfer deposits may also be subject to the bank's own service charges.

Yes, the Nagad deposit process is just as straightforward as bKash. Select Nagad from the deposit section, send the money to the designated number, and submit the transaction ID. You can start with a minimum deposit of ৳200. Deposits are available 24 hours a day from anywhere in Bangladesh.

The minimum deposit amount to start any game at rbaje — slots, live casino, or sports betting — is ৳200. This applies to all deposit methods. The same minimum deposit applies to receive the welcome bonus: deposit ৳200 and get a 100% bonus (up to ৳8,000).

Live Casino

In the rbaje live casino section, you can play live table games from several well-known studios including Evolution, Pragmatic Play Live, and Ezugi. Playing against a real dealer in real time is a different experience altogether.

In a live dealer game, a trained dealer conducts the game via live video stream from a real studio. You can watch on screen as cards are dealt, the roulette wheel is spun, or dice are rolled. You place your bets and make your decisions from your device. A real person runs the game rather than a computer algorithm.

In Baccarat you bet on one of two hands — Player or Banker. The hand whose total points are closest to 9 wins. 10, J, Q, and K are worth zero; Ace is worth 1. For two-digit totals, only the right digit counts (e.g. 15 = 5). You can also bet on a Tie. Beginners should practise with smaller bets first.

Yes, rbaje's live casino works fully on mobile. You can play live Baccarat, Roulette, Teen Patti, and more from a smartphone or tablet via the browser or app. Use a 4G or Wi-Fi connection for good streaming quality, as live video requires more bandwidth.

rbaje's live casino has different betting limits across its tables — there are options ranging from low-limit tables to high-stakes tables. The minimum and maximum limits for each table are shown on screen before you open it. Beginners can choose low-limit tables to build experience.

Yes, both Teen Patti and Andar Bahar are available in rbaje's live casino. Teen Patti is the popular South Asian three-card game where you aim to make the best combination from three cards. Andar Bahar is a simple one-card game where you guess whether the card will land on the left (Andar) or right (Bahar) side. Both games are well known among players in Bangladesh.

Start Now — 100% Bonus up to ৳8,000

Get a 100% bonus on your first deposit. Minimum deposit just ৳200. Wagering 15x the bonus.

Log in to rbaje

Have more questions? The Support team is always here

If you did not find the answer to your question in this FAQ, do not worry. rbaje's support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us through any of the channels below to learn about responsible gaming or for any account-related issue.

Live Chat Support

You will find the live chat button at the bottom right corner of any page on the rbaje website. Write in Bengali and you will get a reply in Bengali.

Active 24/7 — Bengali and English

Email Support

For detailed issues, contact us by email. When sending an email, include your username and a description of the problem.

[email protected]

Related Pages

Virtual Sports

Bet on simulated cricket, football, and other sports 24/7 — no need to wait for a real match.

See rbaje Virtual Sports

Slots

Hundreds of slot games from PG Soft, JILI, Pragmatic Play, and more — jackpots and Megaways all in one place.

rbaje Slot Games List

rbaje Casino

rbaje Casino brings you live Baccarat, Roulette, Teen Patti, and many more live table games.

Go to rbaje Casino Live Tables

Cricket

BPL, IPL, T20 World Cup — bet on Bangladesh's favourite sport at the best odds.

rbaje Cricket Betting Guide