Responsible Gaming Guidelines
At rbaje, we believe gaming should be a controlled form of entertainment — not a source of income or an escape from stress. Set your own limits, stay aware, and seek help when needed.
Casino and betting activities at rbaje are only for those aged 21 or above. Age verification is mandatory when opening an account.
Why keep your gaming under control
Betting and casino games are an enjoyable form of entertainment for most people. However, for a small number of people it can get out of control and cause personal, family, and financial problems. At rbaje, we want every member to play with awareness and to be able to get help easily when needed.
Ask yourself a few questions before you play: Are you placing larger bets to try to win back money you have lost? Is gaming affecting your daily life, work, or family? If the answer is yes, it is time to stop or seek help. Our Terms and Conditions contain detailed responsible gaming guidelines that apply to all members.
Remember, betting is never a guaranteed source of income. Every bet carries the risk of loss. Never wager money you cannot afford to lose. rbaje advises playing only with money whose loss would not affect your everyday life. Under our Privacy Policy, your personal information and gaming activity data are always kept secure.
rbaje provides various self-control tools to help you play within safe limits. Using these tools is entirely your right, and rbaje will always support you in doing so. If you have questions, you can find answers to common queries on our FAQ page.
Self-Control Tools
Log in to rbaje and activate any of the following tools from your account settings. Contact us via 24/7 live chat or email if you need assistance.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; to increase it you must wait through a set cooling-off period.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, your session will end automatically and prompt you to take a break.
Reality Check
At regular intervals you will be reminded how long you have been playing and how much you have spent in total. These notifications help you make informed decisions.
Time Out
Temporarily close your account for 24 hours, 7 days, or 30 days. During this period no login or betting will be possible. This is an effective step for a mental break.
Self-Exclusion
If you want to close your account completely for a longer period, activate self-exclusion. You can choose any duration from 6 months up to permanent. All promotional communications will also stop during this time.
Loss Limit
Set a maximum loss amount in advance on a daily or weekly basis. Once this limit is reached, rbaje will automatically stop accepting bets and will alert you.
Warning Signs of a Problem
If you notice any of the following signs in yourself, take a break and talk to someone close to you or a professional counsellor.
Chasing losses with larger bets
Feeling the urge to place bigger bets after each loss to recover the money is a clear warning sign of a problem.
Losing focus on family and work
Be cautious if gaming is causing you to spend less time with family, lose concentration at work, or fail to meet your responsibilities.
Spending beyond your set budget
Stop immediately if you are spending beyond your set limit or using money needed for household expenses on betting.
Feeling restless when you cannot play
Feeling irritable, anxious, or restless when you are unable to play is an indicator of excessive dependence.
Tendency to gamble with borrowed money
If you are borrowing money from friends, family, or lenders to bet, the situation has reached a serious level.
Being dishonest about gambling
Hiding or lying to family or friends about how much time or money you are spending is a cause for concern.
Where to find support
If you are struggling, do not face it alone — reach out for help through any of the channels below.
rbaje Live Chat and Email Support
rbaje's 24/7 live chat and email support team is available in Bengali and English. Contact them at any time to activate self-exclusion, set limits, or close your account.
Family and People Close to You
Talk to a family member or a trusted friend. Be open about your situation. The support and understanding of loved ones plays a big role in managing stress.
Professional Counselling
Seek advice from a mental health professional or an addiction counsellor. This service is available in Bangladesh at government hospitals and private mental health centres.
rbaje's Commitment
rbaje treats responsible gaming not just as a policy, but as a daily practice. Every step we take is guided by the safety of our members.
- Age verification is mandatory when opening an account — those under 21 are not allowed to register.
- As soon as a self-exclusion request is received, the account is deactivated and all promotional communications are stopped.
- If rbaje notices an unusual change in a member's gaming pattern, it proactively reaches out.
- Decreasing a deposit limit takes effect immediately; increasing one requires waiting through a set cooling-off period.
- 24/7 live chat and email support in Bengali — all responsible gaming requests are handled as a priority.
- Parental controls can be activated on accounts to protect minors.
Good Habits for Safe Gaming
Set a fixed budget before you start playing and be firm about not exceeding that limit. Remember, there is no guarantee of winning in betting or casino games — every round is independent and the outcome is entirely uncertain. Winning in the past does not mean you will win in the future.
Never let emotions drive your gaming. Avoid placing bets when you are under stress, frustrated, or feeling down. At those moments your ability to make decisions is reduced and the tendency to take greater risks increases.
Take regular breaks. A break of a few hours or a day restores mental clarity. Keep other sources of entertainment active too — spend time with family, go out, or do something else you enjoy. Maintaining balance in life outside of gaming is the key to staying well in the long run.
To learn more about rbaje, visit our About Us page, which contains detailed information about our services and values.