rbaje Privacy Policy

Introduction and Applicability

rbaje ("we", "our", "platform") operates an online gaming and betting service for Bangladeshi users. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information through our website, mobile application, and related services.

This policy applies to all rbaje users — from registered members to anyone who visits the website. Reading this policy alongside our Terms and Conditions will give you a complete understanding of your rights and responsibilities on rbaje.

Please read this policy carefully before using our platform. If you have any questions, you can contact us directly using the contact information below.

What Data We Collect

rbaje collects data in two main ways: information you provide directly, and information generated automatically when you use our services.

2.1 Information You Provide

During account registration and use of services, we may collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport details (for identity verification)
• Home address (where applicable)
• Payment account details — bKash, Nagad, Rocket, Upay, or bank account number
• Transaction history and deposit/withdrawal records
• Content of support communications

2.2 Automatically Collected Information

When you visit the rbaje platform, certain technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Page visit times and session data
• Cookie and local storage data
• Game play logs and betting activity data

Use of Data and Purposes

rbaje uses collected data only for specific and lawful purposes. The main purposes for which we use your data are described in detail below:

3.1 Service Operations

Your data is used to create and manage your account, process transactions, and deliver gaming services smoothly. This information is essential for ensuring payment security during deposits and withdrawals.

3.2 Identity and Age Verification

Data is used in the verification process to prevent anyone under 21 from using the platform and to confirm national identity. This is an integral part of our Responsible Gaming policy.

3.3 Security and Fraud Prevention

Data is analysed to protect accounts, detect suspicious transactions, and prevent misuse of the platform. SSL encryption is used to keep all sensitive data transfers secure.

3.4 Customer Support

Our support team may access your account and transaction data to provide effective assistance via live chat and email.

3.5 Personalised Experience

Your gaming preferences and usage patterns are analysed to provide relevant information about games, bonus offers, and promotions.

Data Storage and Retention

rbaje retains your data only for as long as it is necessary or required to be kept due to legal obligations. Some data may remain in our systems for a set period even after an account is closed or deactivated.

Factors we consider when determining retention periods:

• Financial transaction records are generally kept for an extended period
• Identity verification documents are retained while the account is active and for a defined period afterward
• Game and betting logs are kept for security and dispute resolution purposes
• Data related to marketing communications is deleted after you withdraw your consent

Your data is stored in encrypted form on secure servers. Both technical and administrative safeguards are maintained to protect against unauthorised access, alteration, or destruction.

Sharing Data with Third Parties

rbaje does not sell, rent, or transfer your personal data to any third party for marketing purposes. However, data may be shared in specific circumstances necessary for operating the service:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, Rocket, Upay, and banks is shared with the relevant payment service providers. This sharing is limited solely to completing the transaction.

5.2 Technology Partners

Game software providers and technology service providers may access limited data for service operations. They are contractually bound to uphold our privacy standards.

5.3 Legal Requirements

Disclosure of data may be required by court order, a lawful request from a government authority, or applicable law. In such cases, we will comply with our legal obligations.

5.4 Corporate Changes

In the event of a business merger, acquisition, or transfer of assets, your data may pass to the new entity. We will inform you in advance in such circumstances.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the rbaje website and application. These are small data files stored on your device that help improve your experience.

6.1 Essential Cookies

These cookies are necessary for the core functionality of the platform. They cannot be disabled, as they are needed to maintain login sessions and carry out security checks.

6.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and game customisations. You can disable them from your browser settings if you wish.

6.3 Analytics Cookies

Analytics cookies are used to collect usage statistics for the platform in order to improve the quality of the service. This data is generally reviewed in aggregated form and is not used to identify individual users.

Your Rights and Choices

As a registered member of rbaje, you have the following rights over your own data:

• Right of access — you may request to know what data we hold about you
• Right of rectification — you may request that incorrect or incomplete data be corrected
• Right of erasure — in certain circumstances you may request that your data be deleted, though this may not be possible where legal or regulatory obligations apply
• Right to object to processing — you may opt out of marketing communications
• Right to data portability — you may request a copy of your data in a structured, accessible format

To exercise these rights, please contact our support team. We generally respond to such requests within a reasonable time. For more details, you can visit our Frequently Asked Questions (FAQ) section.

Account Security

Keeping your account secure is a responsibility shared by both us and you. The rbaje platform uses SSL encryption to protect your login information and financial data.

What we do to keep you secure:

• Ensuring HTTPS and SSL encryption on all connections
• Sending immediate alerts for suspicious logins or activity
• Verifying identity through OTP confirmation
• Storing payment data in encrypted form

What you should do to stay secure:

• Use a strong and unique password
• Never share your login details with anyone
• Avoid logging in on public or shared devices
• Report any suspicious activity to support immediately

Minor Protection

All rbaje services are strictly for users aged 21 and above (21+). We actively take measures to prevent minors from using the platform.

Age verification is required during the registration process. If a user creates an account using false age or identity information, that account will be suspended and the associated balance may be forfeited.

We never knowingly collect data from or provide services to anyone under the age of 21. If you have any concerns regarding a minor, please contact us.

Policy Changes and Updates

rbaje reserves the right to change or update this privacy policy as needed. The policy may be revised due to service expansion, technical changes, or legal requirements.

For significant changes, we will notify you in advance by email or through the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

The "Last Updated" date at the top of the policy is always kept current. If you would like a copy of a previous version of the policy, you may request one from the support team.

Contact & Complaints

Contact us for any questions, requests, or complaints regarding this privacy policy. rbaje's privacy team takes every request seriously.

To learn more about us and read details about rbaje's operations and values, visit the About Us page. There you will find our mission and team information.